Amazon India — received a different product from the one I ordered

Address:Chennai, Tamil Nadu, 603103

Order#[protected]
Date: nov 12, 2019
Phone number: [protected]

Description:
I had bought a carpet online through amazon, however the carpet i received was different from the carpet shown in the product description. Later, i applied for a refund request but was rejected without any reason being given. I had later appealed the decision but it went unheeded.
I either want my money back or get the correct item delivered.
+2 photos
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Comments

My Bank of Baroda account link with Amazon ... I have apply refund of my order.. but given refund deadline is 07_nov_2019 and today is 08-nov-2019 so why not receive my refund in my bank account...kindly check our end .. ASAP.
Please my account and credit back to my credit card - -reference 4732

do not use it, do not want it please refund the $127.33
Edward1308's reply, Oct 31, 2019
Cancel my service with you, !!!
I have cancelled my order for shoes I have Ordered, but the amount is not credited to my bank. company generated the refund on 3/10/2019. Refund Refference is #0RZV1AAW0000K0P2I0L
Juicer purchased has stopped working

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