Amazon India — redbus what i paid for and what i get?

1 Review
Banglore, Bhubaneswar, Odisha, India
 Aarav Soni on Mar 13, 2020
I had booked a ticket for my friend for noida to lucknow, booked through amazon.
I had booked bus through red bus (Fouji travels) and i paid 1499 for that which include a recliner seat with ac service.
Bus came late around 1 hour late and it was not a fouji travels (Seems like local bus which no is up17t 9578), there was no recliner seat, ac was not proper working and they were stopping bus so many place just bcoz of they were expecting extra passenger and its cause 4.15 hour late.
Now question is that what i get instead of what i had paid for.
I had raised complain regarding this but told me they will took action against bus service, but what i get?
My friend suffering from serious disease and she is hospitalized right now.

Ticket id: 45gj676p
Pnr: ts[protected]djky/106754/delhi to lucknow 02
Date of journey: 6 march

I want returned full amount of my fare.

Complaint Status

[Mar 13, 2020] Amazon India customer support has been notified about the posted complaint.
Updated by Aarav Soni Apr 30, 2020
Amazon don't want to resolve this problem. Thank you
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    Amazon India - redbus what i paid for and what i get?