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Amazon India — Refund amount could not credit my bank account

I have a refund from amazon of rs 1160/-.But the money is not credit in my account its more than 7 working day.My airtel account no -[protected]. Ifsc--airp0000001. Airtel payment bank.Refund reference number by amazon is[protected].Date on 07/04/2022 . I try many times to call back customer care service but it doesnot want to resolve my quiries.So kindly chek it whose fault amazon or airtel payment bank.
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