Amazon India — Refund Delay Again and Again Since 11th June

I had ordered shoes and returned it within the time period of returns. The first refund was initiated on 11th June, I had still not received it, Amazon said contact bank because they have initiated from their side, I went to the bank and they told me no refunds or any kind of transaction has been initiated into my bank account. Twice Amazon customer service told me this. Third time they told me to put my bank account details again, and I did. Still they didn't give me my refund. Then fourth time, they said it was initiated but when I asked for reference number they didn't have any and said there was a technical issue and they will re-initiate the refund from their side and told me to wait another 3 days. Now today I called, and guess what they said? Wait 3 more days. I asked about what happened about the last time I called and they promised me it will be done within 3 days. Customer support only said I understand Sir, I'm sorry Sir, please wait 3 days more. This is unreasonable. Amazon should pay my refund with added costs of mental headaches and so much time and effort wasted on calling them again and again only to get the resolution of waiting again for 3 more days.
Was this information helpful?
No (0)
Yes (0)
Amazon India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    19928
    Pending
    0
    Resolved
    1458
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information