Amazon India — refund is not my account

Address:

Ganga Ram pur, Hardoi, Uttar Pradesh, 241303

I have purchased helmet from amazon on[protected] by making payment of 12, 999.00 through indian bank debit card. I have returned the item and amazon initiated refund on[protected] with refund reference number of[protected]. They even shared transaction id on my request -03om3osf0000k00r94aj. I visited branch for solution and they contacted billdesk which is the payment gateway. Bill desk is asking to get payment reference number from branch for which branch has no answer. When i contacted amazon, they requested to file charge dispute with indian bank customer care. But indian bank customer care executives denying the existence of such form/facility. It is not about money but about the customer services offered by bank. It is the practical issue and may happen again in future for which bank should be ready with solution.

Amazon.in
Tue, sep 10, 7:34 pm (7 days ago)
To me

Hello,

Your refund of rs.12999.00 has been processed successfully on[protected]. The amount should reflect in your account by 9/16/2019.

The authorization code (Refund reference number) for the transaction is 03om3osf0000k00r94aj.

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above authorization code (Refund reference number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing amazon.