Amazon India — refund not credited into account

Address:	Bharuch, Gujarat, 392001
Website:	www.amazon.in

I have requested for refund but the refund is not processed for the order no:[protected] and amount is 690. The costomer exucative not solving my issues and say its your problem we have no resposibility of this. Amazon representative told me that we can not do anything for this refund as we alredy refunded your amount but it not reflected in your acount. They told me that your refund is initiated on 5th of nov but still i have not received it. Unique reference number is 485807. Please check and process the refund at earliest.