Amazon India — refund not done by amazon and fake no. generated

Address:	Lucknow, Uttar Pradesh, 226010
Website:	amazon.in

Am sorry, this is the reference id given by your bank's end for the refund processed.
Me:
Their is no such record in any accounts not even any bank account
And i did not pay from any bank
Fathima:
So, kindly contact your bank's customer care and request them to dispute the transaction.
You have paid via upi.
Me:
You will see more paper clippings
Wait
The title is scam paradise company amazon
But i know it has probably happened to me a couple times, but not enough to affect my bottom-line. Just like shoplifting it will happen but as long as it is kept low a business can still make money. And i know 99.9% of buyers are awesome and have no intent of stealing. I fully understand amazon’s policy of favoring the buyer in most situations and i agree with the policy. This buyer centered policies allow me to sell more items at higher prices, because buyers trust amazon to protect them for shady sellers and they are willing to pay more for that assurance. But what assurances to i have as a seller against fraud buyers. About 1 in 300 or so packages show as delivered by post office, but customer will state it did not arrive. Since i know the post office does lose packages i always believe the customer and issue immediate full refunds or ship another free. My question/suggestion is does amazon keep an eye on buyer fraud. Example: as a buyer i could buy multiple items from many different sellers and if i don’t sign for packages i could just lie and say i never received any of them and get free stuff. I know amazon keeps a close eye on a-z claims, but most good sellers like me just give refunds so the a-z never happens. Does amazon track a buyer who gets a lot of refunds, or makes a lot of where’s my stuff request? Another example: as a buyer i could buy a product and claim it does not work, or is not as described. I know from personal experience amazon will take the customers side 9 times out of ten, again i know why. Does amazon keep an eye on customer returns for “not as described”, because again good sellers like me never argue with the customer, i just refund to prevent a-z and negative feedback. Again i have been doing really well, and i do not see this as a problem yet, but i would feel better if amazon is monitoring buyer’s refund, return, and where’s my stuff actions for possible fraud. I just don’t want amazon to become a scammers paradise.
Fathima:
From our end, the refund was processed.
For your reference, i will send the entire chat transcript as a reference.
Me:
To which account you got that 85 no. From gang member??
And the lady bank manager has again lodged a fir against you
Amazon scam gang you joined
Fathima:
From our end, the refund was processed already.
Me:
N theory perhaps they do, in practice perhaps not. As you stated they are customer oriented and they assert that signature confirmation is the valid method of proof of receipt. As with any on-line sales there is always the chance that the item was really not received by the buyer or there is a scam. With the track record of successful sales you mentioned it is not something for you to worry about. Allegedly buyer’s have a maximum of az claims which can be filed. However it seems that this number can be overturned by buyers calling customer service
Very bad
Very bad
Full of scam your amazon gang member
Robbing and cheating is fraud in saudi and qatar it takes off the hands of people doing so
But you will go to jail your hands will not be cut off in india
If you made a theft you will only go few years in jail
And stop pushing that you gave money to me i have listed lots of example
Fathima:
May i know your expectations please?
Me:
I just want my money back let the government and god do the rest
Or you want me to get you to jail instead
Fathima:
Sir, we have processed the refund already.
Me:
Stop pushing upon that fake no
Fathima:
Ref #[protected]
Me:
That fake no is fooling you
Any audit on that refund
Any audit?
Fathima:
This is not a fake id.
This is the reference number given from your bank's end.
Me:
To which account no it went you have any clue gang memebr
Theif if i cut your hands for this that will be crime for me
So i let the law of country prevail
Let the jail and police take care of you
I will give you many more example
Amazon india has filed a police complaint in this matter, and although the amount of money siphoned off hasn’t been calculated yet, it is believed to run into several crores of rupees. The likelihood of involvement of company officials is high, since that would be the way that the scamsters gained access to the mobile numbers of those customers who had returned a product purchased with cash-on-delivery as a payment method.
Notably, such a scam wouldn’t work with any other payment method, since the refund would be paid to the same medium; for example, a credit card refund would be paid back to the customer’s same credit card as a reversal. Investigations are on in the matter
Till today no one called me back to settle this?
Not even any body
Fathima:
Sir, the bank will not call you.
Me:
I want your fraud to go to jail
Fathima:
You need to contact the bank's customer care.
Me:
Yes the same bank i came from lodged a fir in india against your theif
Fathima:
I am sorry, i am unable to comment on this.
Me:
The bank has lodged a fir against amazon if you can read
For fake id i can also do the same
And no audit by your people you only spend few years in jail
No hand cuts
No mental or fingure cut
Just few months in jail and then you will go to?
That is why i like qatar and saudi people like you cut of either figure or hand
What you want to cut your hand or fingure
The quran law is very nice in this
Once one figure gone you will not do such crime
Fathima:
In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.
Me:
This does not give you ny respect
I want my amount back what can you do if you want to help me?
I can help you by you spending less in jail in india
Or if you from saudi only fingure
One fingure cut
Fathima:
Yes, that is the reason i kindly request you to contact bank's customer care with the reference number.
Me:
They lodge fir
Fathima:
Ref #[protected]
Me:
Fir lodged
For the fake no
Check the whole internet your self
With this no.
Fir in cyber crime lodged
And its fake fraud no.[protected]
Why you give the fraud no.
Fathima:
Did you contact your bank's customer care?
Me:
Yes
Today
At 12 pm you want manager no?
Fathima:
Sure, in this case, if they are unable to locate the refund, kindly request them to dispute the transaction.
So that you can be able to locate the refund.
Me:
Wow wonder
I be able to locate refund??
Wow
What a way
Fake no. Now locate
Fathima:
Kindly contact your bank's customer care.
If they are unable to locate the refund, kindly request them to dispute the transaction.
Me:
What about auditing that transaction??
From your company?
Any audit being done or simply?? Bank bank?
Bow wow
What about auditing that transaction??
From your company?
Fathima:
We have audited.
Me:
Give me the result
Fathima:
So that only, we can have the reference number
Me:
Ahha hah hah ha
Fake no.
This means you accept you are a thief
From hyderabad or chennai
Southy thievs
South india is famous for chappal chor
Like you
Who steal
Like underwear of men
We're sorry, but your last message may not have been sent.
We're sorry, but your last message may not have been sent.
Me:
Or bikni of women
Or underwear of men?
Or chappal chor
Chindi chor
Chillar
Now i will call you chillar
Abe chillar
Ye no kaha se layi
Fathima:
I can tell you are upset, and i can assure you that i am here to help and i will do everything possible to resolve this. Please refrain from using such language.
Me:
What about auditing that transaction??
From your company?
By namita bajpai
Express news service
Lucknow: an incident of fraudulent diversion of refunds meant for amazon customers by hackers to their own accounts came to light in lucknow on wednesday. The legal cell of amazon filed a complaint, on the basis of which an fir was lodged against unknown hackers at vibhuti khand police station.
A large number of amazon customers had been complaining that refunds were not being credited to their bank accounts. On getting multiple complaints of the same nature, the company got an internal audit done and it came to light that the refund money of around 1, 500 customers had been diverted by hackers into their own accounts.
The cyber cell of lucknow police is now looking into the matter.
Sources in amazon's legal cell said it was for the first time such an incident was reported in the company and it started getting complaints on a regular basis almost every week from the month of june. An audit revealed that the incident was happening with those customers who used to give 'cash on delivery.' the customers who wanted to replace products were requested to add their bank accounts so that refund amount could be credited directly into their account.
The hackers used to get access to the phone number of the customers and call them impersonating company officials. They would asked them to reveal their one-time-password, as soon as it was generated and then replace the bank details of that customer with their own. Once the delivery boy would come to take back the parcel, the refund amount would be credited to the account of the hackers instead of customers.
Amazon said the siphoned amount was not known till now
Dd
Lucknow: hackers siphoned off large amounts of money from e-..
Read more at:
http://timesofindia.indiatimes.com/arti...(see full link)
Fathima:
We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers. I'll be sure to pass your message on to the appropriate people in our company.
Me:
Why not in countrey
And why you push on that fake no.
Who made that no. Ake fraud no.[protected]
If you want to check the transaction i can give you one more link with that ake fraud no.[protected]
Check yourself
Wait
https://www.complaintboard.in/complaint...(see full link)
Fathima:
These links will not open from our end.
Me:
I just want to know why you people kept pushing on that fake no
That is a fraud to you people
Fathima:
Sir, that is not a fake number.
Me:
I tell you i gave a link to you
And that you can check yourself or go to any place which has mobile or ny internet
Go to bhim app complaint helpline and chek that fake no
I think your mindwash
Or part of gang
? No audits
No recalls
I giving all i can
Still you come with that fake made up no
?? Strange
Fathima:
I am really sorry for that.
Me:
Ok if you can take care of all this because this information came to me 1 hour ago
And i really went to bank manager who gave me all this
Believe you me
I spoke this to no other 45 people except you
It is upto you and only you to settle if you can
Otherwise become a scam