[Resolved]  Amazon India — Refund not received from amazon, but Got email that its successful

My name is Kevin Jeffrey and I had ordered Bosch 8 Kg Fully Automatic Front Load Washing Machine (WAT2846SIN, Silver) from amazon.in for RS.37170 and RS.100 (for exchange of old machine) from my Indian bank debit card on 21st September 2020, however unfortunately I didn't receive the washing machine due to issues with amazon seller. Hence Contacted amazon on 22nd September 2020, and they wanted me to wait for 5 business days while they get back to the seller to get the status of the order, however I didn't want to wait and contacted Amazon on 24th September 2020 and escalated for a cancellation and on 25th September 2020 I received message on phone that the order has been cancelled, and also received an email that my refund was initiated successfully to the same debit card account on 24th September 2020, after waiting for 5 business days as per email I did not receive the money, but on 2nd October 2020 I received an email saying that Rs. 37170 + Rs 100 has already been successfully credited to my account with a Refund reference number 30005402690253185193521and to raise dispute to the bank if the money is not credited, but I didn't get the money and Indian Bank doesn't have such policy and upon contacting them they told they cant track the money with the given reference number. So Please kindly respond to this complaint it's very urgent. My Indian bank card number I purchased with ends with **** **** **** 1835, and the Account name is Anita F (Mothers account).
Thank you awaiting your speedy response.

The product was purchased from here:
https://www.amazon.in/gp/product/B07P465KCY/ref=ppx_yo_dt_b_asin_title_o01?ie=UTF8&psc=1

Cost was Rs.370170 and Rs.100 at the time of purchase including exchange offer.

I have also attached the screen shots of the messages and emails I had received form amazon.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Oct 6, 2020
Complaint marked as Resolved 
I received the money directly from amazons side, it was credited automatically to my account, today. PS. i didn't even receive any updates from consumer complaints but the issue was resolved.
Amazon India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    19922
    Pending
    0
    Resolved
    1456
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information