[Resolved]  Amazon India — refund of 719 rs not received in my pnb bank

Address:

New Delhi, Delhi, 110052

Dear sir/mam

Amazon says that they have made my refund of sum of rs 719 and I should contact my bank(PNB) but according to PNB customer care no refund has been received in my Pnb account from amazon.

PNB account no. [protected]

MAIL FROM AMAZON INDIA

"Hello,

I am sorry to know that you have not received the refund for order[protected] and your bank is saying that the refund is not processed yet.

Please do not worry as it is our duty and responsibility to take care of our customer interest and money as well. Let me try to assist you with the best of my efforts.

I've checked the details and can confirm that the refund for this order has been successfully processed on Saturday, 9 June, 2018.

The refund reference number for the order is 75503728161020582841428. I would request you to please contact your bank with this reference number and you will be able to locate the refund.

If you still don't see your refund, please contact your bank customer service and dispute the transaction as 'refund not processed'. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund.

Please be assured, once you will file a charge dispute, you will be able to locate the refund and refund should be credited to your bank account soon.

I realize that at this point of time asking you to contact your bank with this reference number would be disappointing, however, I hope you understand that it is very important for us that we provide you with accurate and expedient resolution and I find that this is the best way to be certain that your issue is resolved more appropriately.

Thank you for your understanding and cooperation. If there is anything else that could be done then please feel free to contact us. Be assured that we are here only to assist you and to prevent you from bearing any loss.

We value your correspondence with us and look forward to see you soon.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Amit S
Amazon.in

"

Regards
Akshay Pal Singh Duggal
[protected]