Amazon India — refund of payment not received

Address:

Bangalore, Karnataka

Order id[protected]

I have ordered mobile handset (Red mi note-8) on 6th feb 2020. I was not delivered and was denied the delivery.

I have chased for refund of the amount of rs 14999 and continuously chasing with customer team.

Team told that payment got stuck and wait till 31st march 2020.

I am helpless. Wrote email and spoke to customer care team but no action taken so far.

Please look into it do the necessary step to refund the amount along with compensation.