Amazon India — refund of rs.9999 had not received

Address:400091

My transaction date is 30/11/2018 of rs.9999 via sbi debit card. I haven't received my refund till date. My order is cancelled as amazon delivery person was not agree to exchange the old tv for new tv which was already decided earlier before booking the tv. I have complained to sbi customer care but they are helpless too to help me. I don't know why it take so long to get my money back.
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