Amazon India — refund rs.500 sent by andhra bank netbanking to amazon.in deducted from bank account but not credited to beneficiary

Address:	Kurnool, Andhra Pradesh, 518002
Website:	Amazon.in (upi-amazon@apl)

I, mr. K. Narasinga rao am a customer of andhra bank, budhawarpet branch, kurnool. My sb a/c no-[protected] and ifsc code-andb0000053. I am a subscriber to amazon india online shopping app. I sent rs.500 to amazon.in ([protected]@apl) through andhra bank netbanking on[protected] as requested by them through sms. Netbanking transaction id-ib/citrus/[protected]. The transaction was successful and the amount has been deducted from my andhra bank account. But the amount is not credited into my beneficiary:s account. Hence i complained about this matter to amazon india through email. I received the reply email stating that my refund of rs.500 has been processed successfully on[protected] and the authorization code (Refund reference number) for the transaction is [protected]. I request you to kindly process the same and credit the amount back into my andhra bank account at the earliest.
My contact details are as follows.
Mobile no-[protected]
Email id - [protected]@gmail.com
Thanking you,
Yours faithfully,
K. Narasinga rao.