Amazon India — refund unsuccessful

The Amazon pay debited my sum of INR 999 on[protected] on the card saved as an Amazon prime. Which wasn't subscribed by me therefore I had filed a complaint for the refund of my debit charges. The complaint was registered as you can check the attachment for more details. Hence the refund wasn't successful till the period of time provided. After checking with the customer care of Amazon that is today[protected] they said the refund was processed from there behalf and was stuck from the bank side.