[Resolved]  Amazon India — refusing to refund money for returned item: be careful while returning items to amazon india

Address:

Mumbai City, Maharashtra, 400076

This is reference to order no:[protected] for item: fitbit charge 2 wireless activity tracker and sleep wristband (Teal/silver) costing rs.14, 319/-. I ordered this item on 28th march and returned it on 29th march because size was bigger l and i wanted s. I have called 4 times to call centre on 9th, 16th and twice on 20th of april. On 16th i was told by the person that he was initiating refund and i should get it in 5 days as i paid through credit card. On 20th i got shock to hear that some investigation is going on because empty package was received by the amazon. Everybody i am talking and writing to at amazon india singing the same tune :simply refusing to listen me and not ready to refund without answering my queries. They are not anwering my following questions:

1 what does your pick-up guy was doing when he picked up the package?
2 did he go with empty package (This is what your pickup guys do? Taking empty packages back? Why did't he check what he is picking up?)
3 what is not guarantee the person who picked up the item removed it from box?
4 why are you not sharing me the details of the person who picked up the item from my home?

See attached screen shot showing status of return items. Next time we are going to video record the return of items from ecommerce players.