[Resolved]  Amazon India — replacement issue - order no :[protected]

Address:

3-92/10 Maharaja Forts, parvathapur, Near Shabari gardens, Hyderabad, Andhra Pradesh, 500098

I bought Lenovo ideapad S145 from Amazon on 10th August 2019. I received a defect item, then asked for replacement. Troubleshoot team has visited and confirmed it as defective. Replacement order was placed. Then I was provided with hand to hand replacement. I called customer care executive to change the pickup date, but she cancelled the replacement order and I asked for why did you cancel the order. She disconnected the call. Then later I raised an escalation regarding. They mentioned that we couldn't provide replacement, but refund will be possible. Everyday pickup is being scheduled and delivery executive denies the pick up as it is defect one. I raised escalation many times and they are just rescheduling pickup. I arranged for conference call with customer care executive, delivery executive denies that his supervisor told him not to take the product. I even spoke to his supervisor, he told me that we will not take defect product and he told that they have mailed you regarding the same and will not pickup until they get response from you. I want replacement or refund immediately. I've been calling customer care team, they are just rescheduling the pickup. Kindly resolve my problem. I need my money back or give me replacement. Give me you office address I'll return your product, if they don't pick it up