Amazon India — replacement of intex home theatre it-2616 suf os

Website:

www.amazon.in

I ordered an intex it-2616suf-os 4.1 multimedia speakers (Order #[protected] from amazon on 17-july-2017. The seller was cloudtail india private limited. I received the speakers on 18-july-2017. Invoice number - del2-247386. Invoice details - hr-del[protected]. The speakers are damaged so i requested for replacement on the same day and scheduled the pick up for 19-july-2017 timings 10am-1pm.
No one came to pickup the product on the scheduled time so i called amazon customer care. According to them they forwarded the complaint and told me that the pick up will be done on the same day (19-july-2017), but no one came so i called again in the evening. They told me the same thing. No pickup was done that day. Next day (20-july-2017) the same thing happened. I called amazon 4 times, hearing that the pickup will be done today itself, we will take strict action against amazon delivery and all those excuses.

Now they are saying the pickup will be done next day (21-july-2017).
Now i do not believe amazon is doing any effort to replace the product.
I have attached the scanned bill.
Hoping amazon will do something after this complaint.