Amazon India — return and refund my amount

Sir I am book item on 01.09.18 and order no[protected]
As per delivery last date 07.09.18 but item not reached so I have cancelled item by mail, by call and by chat and also mail to seller many times because I am go out out of station for long time. But every time your customer care representative tell me wait 48 hours and contact seller. This is about 5 time telling wait 48 hours. Why I am contact seller . I don't know any seller . I know only amazon. Every time After 48 hours I contact amazon cc then reply wait 48 hours. Till date I not got my refunded amount. Amazon cc representative make me fool every time . Why after 20 days my refund process created. pls tell me in one line my money refund or not . I have no more time for contact amazon cc. After calling amazon cc then phon disconnected automatically telling please try after some time. My mobil no [protected] and mail id ravi.[protected]@gmail.com. Your customer care make me fool every time .