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Amazon India — Return item of 23k is not picked up by even after 10 days

I bought ECHO STUDIO SMART SPEAKER product on 21.04, FOR RS 23000 it was delivered on 27.04.22 it is was a gift for my husband. he didn't like it, SO I wanted TO return it. But since then I'm only initiating return requests&the pick-up partner is nt coming2my door. Pickup partner is not even contacting me&id marking "product verification failed". How can he mark verification failed, without coming.4 return reqst failed. im fed up
EVERYDAY I HAVE 40 MINS- 1 HRS HEATED ARGUMENT WITH CUSTOMER SERVICE. BUT THEY ARE NOT HELPING.
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Amazon India customer support has been notified about the posted complaint.
May 03, 2022
Updated by shindeh
Two of such screen shots of return confirmed and return failed & rescheduled attached. Please help in getting the item picked and get refund for the same. The product is still in packed box, I haven’t even opened the seal of box.

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