Amazon India — return of defective product.

Address:	118 BISHNU NAGAR TANKAPANI ROAD BHUBANESWAR, Khordha, Odisha, 751018
Website:	amzon.in

I placed an order at Amazon India for one Flea Doctor {Electricaly charged Comb} vide Order #[protected] and received the same on 5th March 2020. While opened the packet, I found it defective and not working. While I tried to refund the same, I found it to be nonrefundable. Nonrefundable does not apply to a defective product where we have no scope for physical verification prior to purchase from an online retailer like Amazon India.
Please look to the matter for necessary action.