Amazon India — return pickup and worst customer service

Website:

www.amazon.in

Hi have bought the product (Converse unisex red sneakers - 4 uk/india (36.5 eu) from amazon.in and the size of the product is small i have requested for exchange the product and return is initiated on 29 dec 2108 after that as of now non of them came to pick the return product and also as of now it is initiated 4 times without our knowledge they are cancel the return pick and not refund the product or money. Every time if i chat with customer executive they have the standard dialogue that us please confirm the slot that we need to come pick the product.

I have attached the order number number and 4 time return initiated email for your reference

Return order no order #[protected]
Pickup tracking id:[protected]