Amazon India — Return pickup cancelled many times

Order number[protected]
Order amount: 1399/-

Recently, I have purchased car sunshades the quality is very poor and detaches every time falls apart while driving. I have initiated the refund many times. Has contacted customer care many times.

Story is repeated the same every time:
1. Delivery person comes
2. He says I will come back in the evening as parcel is big
3. He never appears
4. At evening pickup is cancelled

This has happened nth times now, Customer care said they are helpless.
I had never experienced such a thing with Any e-commerce.

What resolution does amazon can provide to break this infinite loop o[censored]nresolved pickups?
Customer care said we can not do anything beyond place pickup requests again and again.

Amazon is deliberately cheating with customers.
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