Amazon India — Return pickup cancelled on false grounds

Order date: 02-Jun-2022
Order #[protected]

I placed a return request with amazon as product was really bad quality. I was given 11th June as pick up date. I made sure someone was available throughout the day to return the product. I was not contacted through call or message and now i find out that reson given is " return pickup verification failed". I contacted customer service and after several minutes of waiting, I have been informed to contact between 8 am to 12 am as it is a furniture item. This is such bad customer service, and I'm an amazon prime member. I have paid for a membership that doesn't even give me a benefit of 24X7 customer service.