Amazon India — returning of received item

Address:

FLAT NO.G05 HEMADURGA SIGNATURE APPARTMENT 1ST LINE RAVINDRA NAGAR PATTABHIPURAM GUNTUR ANDHRA PREDESH, Guntur, Andhra Pradesh, 522006

I have purchased "rayale hi design foldable mosquito net flexible for double bed, king size bed, queen size bed with 2 window zip door (Blue). The same was received on 10.03.2019. Since the above item is not correct size and not with the required feature and hence, the same was returned vide pickup id no.[protected]. As online return center, the item has to be pickup between 07.00 to 13.00 hours of 11th march 2019.

Even after laps os 12 days, the above said item was not pickup till and not refunded the paid amount.in the mean while i have booked another model in amazon and received as required.