Amazon India — return/refund spydercraft table

Hi, I have ordered one "Spyder Craft Matte Finish Berlin150 Entertainment Tv Unit, Tv Cabinet, Tv Stand For Living Room, Bedroom Color: Grey || Assembly-Diy (Do-It-Yourself) Engineered Wood" on 1st May.

The product was received on 6th May, of Black color and very poor quality. The one which we ordered was of Grey color.

I placed the return order on 7th May over call, Customer care gave me 3 days waiting time, NOBODY came to pick the table, I placed the call again on 12th May, then they gave me 4 days waiting time. Call was placed again on 17th May- 3 days waiting time.

I called 5th time on 20th May where the Manager told me after 1 hour of being on call that this neither can be returned nor refunded and there is no specific time which we can let you know about the resolution of the issue.