Amazon India — samsung a50s mobile

Address:

SALIM A SHAIKH C/O VIKAS BANK,RAJPURI GATE ,OPP MASJID BALASINOR, Kheda, Gujarat, 388255

I bought samsung a50s mobile from amazon on dt-15/12/2019. I have not received refunds till date. I have been calling the company continuously since 04/01/2020 but do not give any good answer.

I talk with amazon associate below
1) dt-04/01/2020 with miss shilip
2) dt-09/01/2020 with divyansh
3) dt-10/01/2020 wih ranjeet
4) dt-13/01/2020 with akshay m
5) dt 16/01/2020 with ashish
6) dt-18/01/2020 with hani
7) dt-19/01/2020 with maneger miss
8) dt-20/01/2020 with aminesh and hes senior
9) dt-23/01/2020 with srandhanjali d
10)-dt - 24/01/2020 with saroj and hes senior officer
I have sent your item return on 31/12/2019 and you got it on 4/1/2020 but to till date. I have not received my money even when i call, excuse shows that in 5 days. You will be credited to your account but not yet deposited in my account till date


When i call, you only know that an error has occurred but if you do not call you you do not know.
Again the processors do not give any information such as confirmation no. Or ticket no.
I think you are deceiving consumers