Amazon India — Samsung on5pro (gold) handset

Address:Bangalore, Karnataka, 110032
Website:www.amazon.in

I ordered a phone of inr 8, 190 from amazon online shopping site on 8/7/2016. I paid the payment via my credit card on installment basis. The expected date of delivery was 13/7/2016. I didn't get any message or updation from their side till 13/07/2016. I called amazon cc center and they told me to wait for 3-4 days more. After 3-4 days, i called them again for any updation of phone, they told me that this item might be lost somewhere and they also don't have any updation of it. After calling them so many times, i got tired to heard their worst excuses and i finally decide to cancel the order. I cancelled and i requested for refund of the amount paid by me in starting. Even for the refund also, i called them about 4-5 times. Finally they refund me the money after about 20 days of cancellation. As my card details were registered there with them, they again withdraw the amount from my hdfc credit card. On discussion with hdfc cc center for credit card statement, i get to know that amazon is withdrawing the monthly installments as well from my card even after cancelling the phone. This is worst situation i experienced with the online site. Being a working lady, i am very busy with my job and other household works. It is not possible for me call the customer cares again and again and complaining for the things every time. I always choose online methods just because of the lack of the time. I really got frustrated out of this matter.
Nowadays what i am doing is just wasting my time to complain for these things..
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