Amazon India — seller and amazon not responding for my problem related to product, (home decor 200w led ip65 flood, outdoor light - cool day light )
srji kumar on Jan 3, 2018
I have placed and purchased the below orders from amazon seller (Fullon) on 14th sep 2017.
Qty : 5
Order id :[protected]
Products led items are worked fine for 1 week from the date of purchase but after a week the led lights are not working properly i faced this problem continues so i just want to claim warranty of those 7 items. I contact the amazon customer care for warranty details but they respond and reply like (That the products covered under seller warranty so please contact the seller sure they will fix this issue within 3 business days..)
After this conversation, i contact the seller on 24/11/2017 and i never noticed the reply from the seller for the 2 weeks after that i noticed that seller replied like (Which product you have purchased??) on 25/11/2017
I replied after noticed on 06/12/2017 like (Sorry for the late reply
5 of homes decor 200w led ip65 flood outdoor light - cool day light, totally i have purchased 11 qty of this, 8 is not working properly)
After this conversation, i didn't receive any response from the seller for the last 25 days, i contact amazon again and convey all the problems which i faced with seller they reply back like sorry sir we cannot do anything from our side but we will notice this seller in future..
What happens to my product warranty??
Please find the below product details
Seller link: https://www.amazon.in/shops/A3C7JVIK4PB38M?ref_=v_sp_storefront
Product name: homes decor 200w led ip65 flood outdoor light - cool day light,
Product warranty: seller warranty 1 year
The grand total of product: 1129x8= 9032
Really i felt very bad experience with amazon and their seller, so my wait is over now i trust your service and i hope i 'll get a proper response to the issue.
Note: am unable to get seller contact no with amazon
Hope for the soon response
[Jan 03, 2018] Amazon India customer support has been notified about the posted complaint.
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