Amazon India — Service warranty scam

Respected sir,

My name is venugopal. I purchased amazon basics tv 32" inch. While watching youtube suddenly horizontal line appears on tv display. I complained to amazon customer service and i booked service warranty slot. Service team did not come home. He calling me i tell the problem and then he say to me i have not display parts I ordered wait one week. But ofter one week he say again like this. And he telling me display parts not comming complaint to customer care. I don't understand. What can i do now? Amazone fooling customers. Worst service. I wasted my money. Please help me or i go to consumer court. Very disappointed.

Order date: 11-may-2022
Order id #[protected]

Sorry for my bad English!