Amazon India — Unable to return 2 gold earrings purchased through Amazon

Website:

Amazon.in

I bought a couple of gold earrings from Amazon. It was returnable items, but Amazon is cheating me since last 15 days. Their pickup person is not showing up and if I reach out to their customer care they raise a pickup request on a future date and when the pickup time comes, status is simply changed as “pickup failed’, ‘package not ready’ etc. This is happening over last 5 pickup requests and no help in sight.

Amazon is clearly cheating my money as it’s not coming for pickup and hence not refunding. Is there any option to deal with this cheater?