Amazon India — unavailability of pickup against replace option and bad behaviour of customer care representative

Address:

Allahabad, Uttar Pradesh

Dear sir,
I have purchased a sweater from amazon with order number order #[protected]. It was too big for me so i have chosen the replace option with a medium size of that model. When i approached to a customer care executive for help in the pickup of that item, he refused my offer (His name is nikhilstone) and told that he can't arrange any pickup for me and i have spent my own money to sent it back to amazon delivery office. Therefore he misbehaved with me while saying further assistance in this regard. I am residing at jhalwa, allahabad. I have lost my hope on amazon. I need the facility of pickup from amazon of my purchased item from my doorstep, that exactly amazon does for the replacement of items. I will be waiting for justice from amazon executives in this regard and i also want immediate action against the customer care guy "nikhilstone".

Thanks and regards,
Anindya bose
Phone:[protected]/[protected]
Mail id: [protected]@gmail.com