Amazon India — undelivered the product

Address:

Guntur, Andhra Pradesh, 522006

This is satish babu, [protected]. I had placed one order
Ordered on 8 october 2017
Order#[protected]

Courier was attempt to deliver this product on 14-10-17, at that day i was
Not available and informed to customer care that, reschedule the delivery
Date to 17-10-17.
But, i haven't received product because, the product was returned by courier
On 16-10-17 evening. I got the message at that time and again made call to
Amazon customer care he said
"product not returned we will deliver the product to you on rescheduled
Date[protected]"

I was called to amazon cs this day[protected] and they said "product was
Returned yesterday only and not able to deliver and will initiate refund
And given yesterday information was wrong and fake"
Please check my all conversations from 14-10-17 on wards
Please let me know proper feedback for below queries

1) i have placed the prepaid order for the product only. Why returned even
I informed earlier.
2) why courier returned product with out my confirmation even if prepaid
Order
3) why cs given wrong information on 16-10-17 even the product retuned
4) i have paid amount for the product not for refunding the amount after 10
Days.
5) when i was placed the order, the product on offer. Now product is not
Available.
6) why i was paid amount at time of order placed, why i was wait till now?
Only one answer that is the product. Where is my product?

I want product or refund of full mrp amount of the product when was placed
The order.

I trust amazon only not seller.
Finally product not deliveres and amount also blocked with amazon. Even same produxt not available.

Please check my all conversations with amazon cs from 14-10-17 onwards.

I hope i will get positive resolution from you.

Thanks