Amazon India — unethical business - cancelled guaranteed order twice and refund initiated without notice.

Address:	695588
Website:	www.amazon.in

I placed my 1st order - order #[protected] with amazon for an hp laptop on the 7th of september, 2018. I was given a delivery time of 2 days with an expected delivery by 10th september, 2018, which i think was a fair time. Even my reorder on 13th september, 2018 - order #[protected] with a guaranteed delivery got cancelled without intimation.

Both time, the product reached my town and was returned without contacting me. Amazon updated the tracking status; customer requested to delay the delivery for my 1st order and returned to seller. For my second order, they updated “customer refused delivery” and returned the product. After a marathon follow-up, i got the refund on the 9th day – 16th of september, 2018.

I have purchased a product which had the tag “amazon fulfilled”, and i clearly don’t understand what kind of assurance they are giving to the customers with this tag. I wasted almost 9 days of mine from 7th till 16th chatting and calling for status. By 16th they refunded the money.

Firstly, they didn't deliver the product even when it was a prepaid order. Secondly, none of the agents who assisted me over phone and chat had an ounce of process knowledge. What i understood is; the agents have no control or access over the logistics team. They didn't even know what exactly is happening in the background.

The customer service is just a waste of time. They were reluctant to intimate the customer the proper reason of return. Amazon seems to be a nightmare for new customers. The experience from amazon gave me an impression that the company itself is fraud.

I have used the word fraud specifically for the following reasons.

1. My 1st order placed on 7th was cancelled for no reason. Order #[protected].
2. I reordered it on 13th september, 2018 - order #[protected] which was given a guaranteed delivery on 15th september, 2018, they again cancelled it without my authorization.
3. Both times, the tracking system was updated with false notes to put the blame on the customer.
3. Call and chat support were giving fake promises that the product is on the way and will be delivered on time as committed.
4. Contacted customer care multiple times over chat and phone but the issue remains unresolved.
5. Without intimation, the agents decide to cancel a pre-ordered product.
6. Both times, the product reached the customer location and was returned without contacting.

What i understood is, amazon have no consideration towards customer grievance. They simple run the customer support for the name sake. Amazon has such a disastrous service and is a waste of time.

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Regards,

Chinsha. R. S.