[Resolved]  Amazon India — used product delivered and amazon logistics department is not accepting my return order for pickup where as return request approved

Address:

Gat no. 341,Mahalunge,off Chakan_Talegaon road ,khed taluka,Chakan, Pune, Maharashtra, India,410501

Order i'd[protected]

First the seller of amazon delivered me a 7 years old product instead of advertising new product, the manufacturing date is mentioned as 2013, september. The product seems to a used one and box full up of dirt and dust. Blackish spots and patches over the entire body part of the piece.
The rubber made ear cushions of the headphone are totally damaged.

That's all the reasons for return. I made the return request on the next day of the delivery. My return request is approved instantly when i made the request for the first time and also mentioned all the problems occurred with the product.

But surprisingly when the amazon pickup agent came to pick my return on the very next day he refused to take stating that it is a old dirty product, and damaged also... And he was given the verified of the product as quality check but as the ear buds were damaged partially, they refused to accept it, said also we would not have any damaged information regarding your product and as' verification 'of the product requiring by the amazon, they wouldn't be able to pick my return until the company's technical team remove it from their system (Product's verify condition and quality check).
That's why i am i big trouble.. My money is stuck...
The company's escalation team is not updating and escalating my issues to their logistics department...
The same issue i am facing again and again.
Final resolution i want as refunding my full amount if you people remain unable to pick my order soon

Refund my money immediately and take back your used - damaged product.
Don't cheat with your valuable customer like me