[Resolved]  Amazon India — v guard voltage stabilizer .amazon -order number:[protected]

Dear Sir, This is V.Narayanaswamy residing at jasmine house, convent square, Alappuzha 688001, Kerala. I ordered for V-Guard Stabilizer Crystal Plus Smart Order:[protected]/ 26.05.2018 i have received the product from Amazon supplier JAGDAMBA ENTERPRISES.The product came on 03 rd June 2018.From 2nd June i was on tour and came back to my home only on 16th June 2018.While checked the packet i noticed that they have dispatched CRYSTAL MINI stabilizer instead of CRYSTAL PLUS SMART.While mailed to amazon regarding wrong product dispatch I got a reply stating that it is more than 10 days and no question of replacement.When i mailed back again regarding wrong dispatch of product and confirmed them that I have not even opened the packet, ( as the details are available in the v guard box itself).After receiving this mail they quiet agreed to collect it back.But later on the trend changed and now they asked me to dispatch back the product to the seller with a copy to them, for which they agreed to pay the expense.Its a matter of fact that each time the mail received from different persons of the amazon customer care .Here in Alleppey, No couriers are willing to accept this product to return due to their policies, as i am not a trader.For the past 3 days Amazon is not responding my mail, hence this appeal.I request you to kindly look in to the matter in getting either right product or refund the amount what i have paid to amazon.Below all the records pasted, as the originals attachment column not available in the site.

1) Bill received from Amazon.
2) Mail correspondence i had with amazon customer care.

Kindly render justice..
V.Narayanaswamy

1) Bill details
Amazon.in
Tax Invoice/Bill of Supply/Cash Memo (Original for Recipient)
Please note that this invoice is not a demand for payment
Page of 1 1
For JAGDAMBA ENTERPRISES:
Authorized Signatory
Order Number:[protected] Invoice Number: IN-8 Order Date: 26.05.2018 Invoice Details: UP[protected] Invoice Date: 26.05.2018
Sl. No
Description
Unit Price
Qty
Net Amount
Tax Rate
Tax Type
Tax Amount
Total Amount
1 V-Guard TV Stabilizer Crystal Plus Smart (3Ampier) for LED/3D/Smart TV upto 47 inch | B0724ZQDYX ( V-Guard TV Stabilizer Crystal Plus 3A )
₹1, 771.19 1 ₹1, 771.19 18% IGST ₹318.81 ₹2, 090.00
Shipping Charges ₹83.90 ₹83.90 18% IGST ₹15.10 ₹99.00 TOTAL: ₹333.91 ₹2, 189.00 Amount in Words: Two Thousand One Hundred And Eighty-nine only
Sold By: JAGDAMBA ENTERPRISES 16B Auckland Road, Saccha Vihar Colony, Near bahuguna Market ALLAHABAD, UTTAR PRADESH, 211001 IN
Billing Address: V Narayana Swamy No-55, Jasmine House, Convent Square Alappuzha, Kerala, 688001 IN
AAOFJ0633QPAN No: 09AAOFJ0633Q1ZRGST Registration No:
Shipping Address: V Narayana Swamy V Narayana Swamy No-55, Jasmine House, Convent Square Alappuzha, Kerala, 688001

2 ) mail details
Amazon customer care mailed copy

06/16/18 19:32:18
Your name:V.Narayanaswamy
Order No:[protected]
Selected Order Items:
V-Guard TV Stabilizer Crystal Plus Smart (3Ampier) for LED/3D/Smart TV upto 47 inch
Comments:ordered crystal plus stabilizer for 47 inch smart tv but received mini crystal stabilizer that cant be used for smart tv .i was on tour for the last 20 days and reached by 6 pm on[protected], hence the mail .while checked the box it showed mini crystal in the box.kindly request the supplier to send the booked item, as the item i received is not at all use for me.expecting your speedy step, considering it is a genuine complaint.
thank you
v.narayanaswamy
REPLY FROM CS 17TH JUNE 2018
Message From Customer Service

Hello,

I'm sorry to know that you have an issue with V-Guard TV Stabilizer Crystal Plus Smart (3Ampier) for LED/3D/Smart TV upto 47 inch.

Because more than 10 days have passed since you received this item, we can no longer accept a return. Our returns procedures state that within 10 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a replacement.

Thank you for your cooperation.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Christopher.
Amazon.in

MAIL SEND TO CS ON[protected]
Dear Sir,
Thanks for your reply and noted the contents.As mentioned earlier I was on tour and reached my home only on 16th and while checked the packet i have noticed the dispatch of wrong product.For your information i have not even opened the packet as the original pack box is of
v guard.that shows the product details.Its on trust the product is purchased from Amazon.As its a genuine case I request you reconsider my complaint and render justice.
Thanking you
V.Narayanaswamy

Message From Customer Service

Hello Narayanaswamy,

I see that you have received a wrong product for the order #[protected].

I will assist you in the best possible way to resolve this issue.

I have take an one time exception and from the concerned team to bypass the policy and to provide you with the replacement but as the seller does not have replacement stock we are unable to create a replacement. Please do not worry we do have an option to provide you with a refund on return to make sure you are at no loss and to ensure you can purchase a new product.

In this case, we request you to write back to us with a confirmation if we can go ahead and create a refund on return request and also do share us the images of the product you have received. Once we receive the confirmation and the images, we will immediately go ahead and take necessary action.

Awaiting your reply with your confirmation and also thank the patience and support you have given us.

Thank you for being our valuable customer.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Sangeeth
Amazon.in

[protected][protected][protected][protected][protected]------

Re: Re: Your Amazon.in Order #[protected]
Yahoo/Sent
• Amazon.in
Your Account Amazon.in Message From Customer...
18 Jun at 2:34 AM
• narayanaswamy veeriahreddiar
To:cs-reply+[protected]@amazon.in
18 Jun at 3:47 PM
Sir
I have gone through you mail and noted the contents.As it is not my mistake in getting a wrong product from your supplier, its your responsibility to pick up the same.As informed earlier the product has been ordered on Amazon full faith and not the supplier.The mail from you received by 12.17 am and 2.34 am is totally controversy ..As such make arrangements from your end to avoid further confusions.Regarding your comment on courier, I know well that Amazon had got a good set up.
Kindly make arrangements.
Thanking you.
V.Narayanaswamy
Show original message
• Amazon.com
To:narayanaswamy veeriahreddiar
18 Jun at 3:48 PM
Hello,

This is an automatic e-mail to confirm we've received your e-mail and a Customer Service associate
will be in touch within the next 6 hours. In the meantime, please visit
our Help Pages:
https://www.amazon.in/help

Please note: This e-mail was sent from a notification-only address that can't accept incoming
e-mail. Please don't reply to this message.

Regards,
Customer Service Department
Show original message
• narayanaswamy veeriahreddiar
To:Amazon.com
19 Jun at 3:41 PM
Sir,
In continuation to my mail on[protected].I have not received any response from your end.Awaiting your reply in the issue.
Regards.
V.Narayanaswamy

Show original message
• narayanaswamy veeriahreddiar
To:Amazon.com
20 Jun at 11:26 AM

Amazon.in Order #[protected]
Sir,
In continuation to my mail on[protected].I have not received any response from your end.Awaiting your reply in the issue.
Regards.
V.Narayanaswamy

Show original message
• narayanaswamy veeriahreddiar
To:Amazon.com
20 Jun at 12:05 PM
Amazon.in Order #[protected]
Sir,
In continuation to my mail on[protected].I have not received any response from your end.Awaiting your reply in the issue.
Regards.
V.Narayanaswamy

Show original message
• narayanaswamy veeriahreddiar
To:Amazon.com
20 Jun at 12:24 PM
Sir,
In continuation to my mail regarding Order #[protected] for
V guard stabilized.I do attach the bill dispatched by the supplier that indicates the product details that i have orderd. Its realy cheating a customer by sending V GUARD CRYSTAL MINI STABILIZER instead of CRYSTAL PLUS SMART ( 3 AMPLIFIER ) STABILIZER, that is of no use to me..copy of the bill is also shown below.
[protected][protected][protected][protected]-------
JAGDAMBA ENTERPRISES:
Authorized Signatory
Order Number:[protected] Invoice Number: IN-8 Order Date: 26.05.2018 Invoice Details: UP[protected] Invoice Date: 26.05.2018
Sl. No
Description
Unit Price
Qty
Net Amount
Tax Rate
Tax Type
Tax Amount
Total Amount
1 V-Guard TV Stabilizer Crystal Plus Smart (3Ampier) for LED/3D/Smart TV upto 47 inch | B0724ZQDYX ( V-Guard TV Stabilizer Crystal Plus 3A )
₹1, 771.19 1 ₹1, 771.19 18% IGST ₹318.81 ₹2, 090.00
Shipping Charges ₹83.90 ₹83.90 18% IGST ₹15.10 ₹99.00 TOTAL: ₹333.91 ₹2, 189.00 Amount in Words: Two Thousand One Hundred And Eighty-nine only
[protected][protected][protected][protected][protected]

I do attach the bill dispatched by the supplier, that shows the product details i ordered..If still i wont get any response from your side, then i had no other options, have to raise a complaint.
This mail has been send as i have not received any response for my earlier 3 mails.
Attaching bill of your supplier.
Thanking you,
V.Narayanaswamy