[Resolved]  Amazon India — vitek vt-3066 rw-I 36-litre tower air cooler with remote for medium room (white) - not delivered

Address:

690518

Order Id:[protected]
Product :VITEK VT-3066 RW-I 36-Litre Tower Air Cooler With Remote for Medium Room (White)
Date of Order :[protected]

I have ordered a room cooler from Amazon. The product delivery was showing available on my pin code and my office where product to be delivered is situated in the heart of the city. From 9th to 14th every day I will get message saying its out for delivery from the near by city & evening they will change the status saying cant be delivered due to external factors. So, I complained to Amazon customer care about the same & they assured the delivery by 14th of February. That day evening I got the call from the courier office which is situated in another city 30Km away from our city. They said me that they will deliver the product by tomorrow as the product is big, they don't have vehicle to transport the same. But to my surprise, they changed the order status to 'delivered' on that day itself. After waiting for two more days, I called the courier office from where I got the call, they were telling that they will take further two more days to deliver the product. They were telling that they should have returned the product as it is big. They were talking like doing a favour to me at free of cost.

If Amazon don't have proper channel to deliver the product, why they are showing the product is available at this place?

My money is blocked idle & product is lying in a near by city for past one week. When I can receive the product?

If they can't deliver the product, please refund my money along with monetary compensation for the difficulties caused to me.'

Please ask Amazon to inform their courier partner ' Amazon Transportation Services ' that we are their customers and we are paying for your services. They are not doing a favour to us and its their duty.

Regards
Nithin. C