Amazon India — worst experience with amazon india

Address:

600089

Ordered the item in an 10% cash back offer on jan 22nd (Cost is rs 8999/-), and received an improper item (Small body massager) on jan 27th. I put a replace request and given complaint on same day, and got reply that, investigation team surely contacts us within 2, 3 days, so that no need to put replace request. So i cancelled the replace request. But there is no call from anyone, i called them after 3 days. Got reply with very much negligency, it will take min 5 days to complete the process, and they said they cannot say the current status of complaint. I asked my complaint id, they said there will not be any id for complaint, order id equals to complaint id. But with that order id, i'm unable to track the complaint status. So i was clueless. And again no call till feb 1st, night 8pm. Once again i made a call to customer care and they asked me to put replace request. I asked why i didn't get any call from amazon, they said 'we did not say that we call you back.' i asked why the product status in the app still showing delivered already, there is no proper reply. When i asked about what about investigation result, very bad response from them and forced me to put replace request. At last after 20 mins of conversation, replace request placed by them, and on 8th feb we got another improper item (Some plastic item which costs around 100 rupees). At last cancelled the item. Returned the item on 9th feb. But still there is no refund and status is still showing return request approved.

I can say that amazon is not as like earlier,. Earlier there was a proper response and immediate actions were taken but now totally changed. Customer care is worst.