Amazon India — Wrong Item delivered Order ID:[protected]; Not Picking up Return and Not refunding

Hi,

I had placed the order for a Lenovo Laptop from Amazon website for Rs.1, 09, 990 with the Order ID:[protected]
They showed different product details and images on their website vs. the product that was delivered. Once that was confirmed that the details shown on their website were indeed different, Amazon accepted the request for return and refund and that's when the issues starting to begin.

Nobody, ever since then, has come for pickup since 23rd Aug (first day scheduled for pickup) and the logistics team falsely updates the system indicating Device verification failed and cancels the pickup without even visiting my doorstep for pickup. NO ONE calls from Amazon customer care team or the Social Media team, and there is no email communication from their company providing any sort o[censored]pdates on what is going on with this case. Every day the pick up is shown as scheduled and then after a few hours gets cancelled automatically showing some false/random reasons. I really need this laptop picked up and return as it was a very high value and I'm really tensed with how they have frauded me with this purchase.

Seeking all the possible help in escalating this and getting my full money refunded as soon as possible. Any help would be greatly appreciated! Thanks in advance.
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Amazon India customer support has been notified about the posted complaint.
Aug 25, 2022
Updated by Optional
This is a screenshot from yesterday where the pickup was scheduled and falsely updated with random status when nobody even contacted me for return pickup or even showed up on my doorstep.

Sep 02, 2022
Updated by Optional
Amazon has still not processed the refund even after receiving the product back into their warehouse for over 5 days (they got the product back on 28th Aug and it shows in the status that the refund would be processed in 2-3 days; they haven't done anything yet) and they are not responding as to when it would be processed. Could someone please escalate this to Amazon and ask them to see what's the delay in processing the full refund amount as communicated?

Sep 05, 2022
Updated by Optional
It's the 8th Day since Amazon got the product back and they still haven't processed my refund. Can this be escalated to them please? I fear they are not looking at it anymore and my money is lost.
Sep 07, 2022
Updated by Optional
Amazon has not refunded the full amount and deducted Rs.5000 from it for no reason. Requesting to escalate this to Amazon so that they refund my full amount and initiate the refund of the remaining Rs.5000 as well.
Sep 08, 2022
Updated by Optional
There is no one from Amazon responding as to why they have not given the full refund of Rs.16, 600 vs. only Rs.11, 600. Their Social Media team had clearly mention in their email that Rs.16, 600 would be refunded back to my Amazon Pay Balance but they deducted Rs.5000 for no reason and they are now not responding to any of my queries. Kindly help escalate this to them please. This is a clear case of defrauding the customer as there was no intimation anywhere at all that there would be any deduction from the refund amount. All the attached screenshot show that I was expected to get back my Rs.1, 09, 990 rupees but they have only refunded Rs.1, 04, 990 up until now. I request this forum to help me please get my hard earned money back.

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It's the 8th Day since Amazon got the product back and they still haven't processed my refund. Can this be escalated to them please? I fear they are not looking at it anymore and my money is lost.

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