Amazon India — wrong item delivered plants

There is a 'no return policy' for orders on plants. I therefore sent a recommendation that the soil around the roots must be properly packed and watered to avoid the soil falling away. My order no #[protected] from modern plants thai kg big guava dated 05 nov 2019 refers. Dead plant was received.

Order #[protected] from nature valley for hybrid rare grafted dwarf guava. Plant arrived dead.
Worse still, instead of guava plant, a rose plant was delivered.