[Resolved]  Amazon India — Wrong item delivered & refused to pickup

Address:

Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055, Karnataka, India

To,
Amazon Manager,
Date: 25/01/2022

From,
Rahul Zombade
Sr.No. 52/89, S.R.T.Colony near
to Vidya Nagar Barshi Road
Tambri Vibhag Osmanabad, Maharashtra 413501

Subject: Wrong item delivered & refused to pickup

Dear Sir/Madam,

I am writing this letter to bring your notice that, I have ordered for " XP-Pen Deco01 V2 Digital Graphics Drawing Pen Tablet (10" x 6.25", 8192 Levels of Pressure Sensitivity, Battery-Free Passive Stylus, Black) " having order Id #[protected] I was very excited to accept the parcel hence I called at 12:40 pm to delivery man and the parcel was delivered to me probably at 1:00pm outside of my location on dated 28 Dec 2021.

My mom admitted in the hospitals due to kidney stone issue, so I kept the same parcel at home and take out to the hospital. When I came back to home at 4 pm and opened the same package, I was shocked myself, I could not believe on my eyes. After seeing it, get bunches of printing papers in it, I do not receive what I ordered.

Immediately I called to customer care[protected] and explained the whole issue also refused to wait for 5 days but Amazon support team said that we need to check whether the mistake had been happened so according amazon shared deadline on 3rd January 2022.

Again I shocked over the call from customer care on 3rd January 2022 for stating like Amazon not able to help into it. I was very upset with Amazon customer care staff performance. They used to deal with me quite inefficiently and did not show their interest which they must show while dealing with unless customers.

I uninstalled this application from smartphones. I was about to become a regular customer of your business, but I am completely disappointed. I expect quality services from Amazon and request you to address this issue with immediate attention. I expect refund/replacement already more than 28 days over still the issue has been pending so Im highlighted here I'm waiting for satisfactory reply within shortest time.

Thank you.

Regards,
Rahul Zombade
[protected]