Amazon India — wrong item sent and not received the original one

Address:

400067

My sister had ordered brown bear mens wallet 20-25 days before. (Product # #[protected]. But amazon had send woodland wallet in the brown bear box and that too was very rough, damaged and used one. We are trying to get connected with amazon i had already sent mails to amazon regarding this and the same product is already given for replacement.
But its been more than a month we haven't received a original product yet. Amazon don’t even give us proper info about product neither they message or call back us. We had already made payment of this product and it seems like amazon is cheating with their customers. Is this way amazon deals with their customers.?? When will i get my original product.??
I think i feel buying on ebay & snapdeal is good and most important thing is they care for their sellers. Amazon is one of the worst seller i have come across. I just hope i will get the product as soon as possible