Amazon India — wrong item was sent to me

Address:C/O ASHISH RAMOLA, C BLOCK, LANE NO 1, SARASWATI VIHAR, Dehradun, Uttarakhand, 248121

I have bought a hush puppies shoe from amazon but they sent a wrong item to me. When i contacted them they said they will not replace it or refund it as from their side the product delivered is correct. I want to lodge a complaint against them and want my money back.
Order date
20-apr-2019

Order id #
[protected]

Order total

2, 449.00 (1 item)
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Name:Deepika Mallanagouda Branch name: Kembhavi. I cancelled product from amazon shopping site and I got mail from amazon that they have processed refund money they provided referance number but I haven't received refund money

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