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Amazon India — wrong item was sent to me

I have bought a hush puppies shoe from amazon but they sent a wrong item to me. When i contacted them they said they will not replace it or refund it as from their side the product delivered is correct. I want to lodge a complaint against them and want my money back.
Order date
20-apr-2019

Order id #
[protected]

Order total

2, 449.00 (1 item)
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Complaint Status


[Apr 29, 2019] Amazon India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Name:Deepika Mallanagouda Branch name: Kembhavi. I cancelled product from amazon shopping site and I got mail from amazon that they have processed refund money they provided referance number but I haven't received refund money

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    Amazon India
    Customer Care Service
    Customer satisfaction rating
    7%
    Complaints
    15787
    Pending
    0
    Resolved
    1099
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
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