Amazon India — wrong product delivered by amazon/cloudtail india pvt. ltd.

Address:

Coimbatore, Tamil Nadu, 641048

Dear sir/madam,

I dhivya vetrivel placed an order to amazon.in for buying a weber q 1000 gas grill (Titanium)

My amazon.in order no. Is[protected] dated 21/09/2017

Order total of the item is rs. 16499.00-

The payment method is credit card

The billing address is:-
Dhivya vetrivel
C1-adi towers apparement,
8/9 sakthis fair lands,
Kalapatti post, coimbatore 641048.

I have placed the order for gas grill weber q1000 and i received wrong product, i have received charcoal grill and the mrp for the same is 8495.00, the movement i complained they have taken the same and got the amount refunded.

As i was very much disappointed with the time i have spent in ordering the same. They have given us the discounted price which comes to rs.16499.00 now they are charging rs.21995.00, is it a human error caused by cloudtail india private limited or its cheating. I just want to know the reason of such error.

We request to kindly intervene and do the needful.

Thanks & best regards,
Dhivya vetri @[protected].