Amazon India — Wrong Product Delivered, No Refund Even After Return

Address:

Amazon.in

Product Link: https://www.amazon.in/gp/product/B07BBRLTRH/ref=ppx_yo_dt_b_asin_title_o03_s00?i...⇄

I ordered the above monitor on 8 October 2022, and delivered it in 12th October 2022. I opened the product the same day, I found a different product inside the box. As a Youtuber, I recorded the unboxing video as given below.

Immediately called amazon customer support and told them the issue and raised a complaint with proof. They accepted the claim and initiated the return and asked me to call on 25th October 2022.

The delivery agent came to my place on 16 October 2022 and verified the product and confirmed the pickup. As requested by customer support, I called today asking about the refund, they replied that they received an entirely different product and denied the refund and any further help.

So I came here to complain about the issue.

Order#[protected]

Video Link: https://www.youtube.com/watch?v=Vw6UzNk7YzU