Amazon India — wrong product received twice.

Address:

Bharuch, Gujarat, 392001

Hi

My self jakirhusen from bharuch gujarat india.

I have ordered blue star water dispenser model: bwd3fmrea on 03/07/19 on amazon website. But unfortunately i have received wrong item with different model : bwd3fmrga.

When i complaint this issue to amazon customer care service the have asked me for pictures of item i ordered and item i received. Which i have sent them on email immediately.

They have told me they have forwarded my issue to their investigation team and they will investigate my problem and will deliver the item which one i ordered.

After one week nobody come to my place to investigate my issue. Than again i have called to amazon customer care. And asked update about my issue. But disgustingly one of their customer executive spoke to me very rudely. And i have been informed that amazon cant help in this issue and after 9 days of order they have told me to return my item. And they told me to order that item again.

I have did same and order same item again and today on 22/07/2019 i have again received same wrong item which i have received in past. And about 500 rupees price different between items i order. So today i asked amazon to give me difference of price and i have asked for compensation for harassment.

After all this things happened amazon again saying me today that return this item and order again until you receive your proper item.

Please take action against amazon and give me justice.

Many thanks

With regards

Jakirhusen patel