Amazon India — Wrong products send and after return no refund

Actually, I purchased
1. Philips Multi Grooming Kit MG7715/65, 13-in-1 (New Model), Face, Head and Body - All-in-one Trimmer. Power adapts technology for precise trimming, 120- Order#[protected]
2. MI Power Bank 3i 20000mAh Lithium Polymer 18W Fast Power Delivery Charging | Input- Type C | Micro USB| Triple Output | Sandstone Black- Order#[protected]

Received wrong product on 7 oct. then i placed replacement of product. I never received replacement does not refund.

Need help here to resolve this issue.