Amazon — Mental Harassment, delaying refund process

Address:	DELHI
Website:	www.amazon.in

I ordered HP laptop, received faulty product. Requested for replacement on 11 October 2022. But the replacement process stated on 13 October continued updated replacement order arriving by 9pm until 16 October 2022 Amazon updates if not arrived today evening next day it shall be refunded. on 17th October requested for refund process, till today i.e 21 October no agent has come to pick up the laptop. Basically, Amazon is trying their best to block me from purchasing new laptop when there is big sale on Diwali. Its been 10 days amazon no action from their side. more than 20 calls made to Amazon customer care executive, every time lied and disguised responses. am tired and frustrated.