Amazon — Non Receipt of Item

Website:amazon.in

I placed an order for a parcel, and did not receive it, though it showed "delivered" on the website.

I ordered 4 echo dots: 3 from my business account, and 1 from my mother's business account (this is the one that did not get delivered).

I ordered it on the evening of 5th of October 2022 from my credit card, and I checked the status of Friday, and it showed "Delivered", however, that was not the case.

I checked with my building's watchman, caretaker, cleaners, receptionist, even had them knock on my neighbour's door to see if it was delivered to them accidentally, but it was not the case.

I called amazon to raise the complaint, and was told to iand they said that I should expect a call from the delivery agent by the end of the day, and if I did not, to call and complain on saturday

I did not receive any call from the delivery agent, and so called amazon in the morning of 8th August 2022 to escalate the complaint.

The escalation team requested me to call back today (14th morning), whilst they run their investigation.

I had noticed that they did not issue a complaint number, and so I called Amazon back on the 9th of October 2022 requesting for a complaint number, to which they stated that there is no complaint number for such cases, and that an email to the account that made the purchase will be sent.

I spoke to Amazon today morning, and according to their "investigation", it has been delivered, so they have raised their hands to say that they will not help any further.

They have not divulged the name of the delivery agent, person, the person the parcel was handed over to, nothing. I have been left in the dark, contemplating which authority to make a complaint to.

The fact remains that I have not received my parcel, and money has been spent on an item I have not received.

I request that:-
1. Amazon provides the details of the person who delivered the parcel, and to whom they delivered the parcel to;
2. If they can successfully trace the parcel, to hand over the parcel to me as I am the rightful owner and person who should have the parcel;
3. If they are unable to trace the parcel, they are to provide me with a fresh parcel;
4. Order as cost for the mental torture and harassment that this ordeal has caused to me.
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