Amazon — Ordered a product but unable to proceed further

I ordered a product on 11th May with order no as[protected] and I recieved a confirmation message that it has been processed. But it has been 8 days and I still haven't got any messages about the product and when I tried to check in the official amazon app about the order status, it still hasn't been shipped.
So when I tried to talk to the customer service operator they told me that it cannot be cancelled. So I am stuck without the product lost in an online transaction and my amount debited from my account.
This is my first time that amazon has done something like this. It never has been an issue with amazon untill now.
Please help me resolve my issue at earliest
My contact email: imchen.[protected]
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