Amazon — payment has been debited from bank and order has not placed

Address:

Jalandhar, Punjab, 144001

I'm writing this to raise a concern regarding the payment we made on 21st jan 2018 to amazon. We purchased a refrigerator from amazon india and while purchasing it our payment got deducted twice but the order has placed only once. We logged a complaint against this issue to bank as well as amazon but they are unable to figure out which transaction was failed and where the payment went actually. Generally when payment gets deducted unnecessary it gets refunded with in 5-7 working days but we didn't receive it so far. So we need your help to resolve this issue and let us know of any further details.