[Resolved] Amazon — refund for ordered book not received | |
(A) i ordered a book entitled "leadership material: how personal experience shapes executive presence" on 15-may [order id:[protected]]. The amazon customer care cancelled the order on my request on 20-may, and told me that i will receive the refund by 24-may. However, i have not received the refund for the same by 24 may. Kindly assist regarding this issue. (B) i ordered the following 3 books on 23-may, and then cancelled the order of these 3 books by mistake: 1. Start now get perfect later 2. 13 steps to bloody good parenting 3. Thinking smart I then re-ordered these books on 24-may. I want to cancel the order placed on 23-may, and not the re-order placed on 24-may. Please help me get confirmation that i will be refunded for the cancelled order of the 3 books ordered on 23-may [order#[protected]], letting me know the maximum time the refund will take. Thanking you Yours sincerely Osho raman Contact: [protected] Email: [protected]@gmail.com Was this information helpful? | |
Jun 10, 2019 Complaint marked as Resolved One mature and responsible Amazon customer care representative (Jaya Lakshmi) at once initiated my refund and gave me confidence that i will receive my refund by 20 June. Finally i got back my refund on 10 June. We need more of such active members in the customer care department. Otherwise the other customer care representatives were just hopeless and couldn't solve my issue for almost a month.
My advice to everyone is this: The only solution to get back your money/refunds is to KEEP DOING FOLLOW-UPS AND KEEP RUNNING AFTER THE CONFUSED CUSTOMER CARE TILL YOUR LAST BREATH. If the problem is still not resolved, then file a police complaint. Amazon India customer support has been notified about the posted complaint. | |
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